As part of theICEway ecosystem of companies, the IT experts at ICE Technology Services have spent decades honing their skills in industries ranging from healthcare to cruise & travel. Our dedicated teams have also gained extensive experience within the retail sector, and today we take a deeper look at exactly what we can offer to organisations operating in this hugely important vertical…
Over the years, we have accrued a lot of knowledge in implementing EPOS solutions and multi-store IT infrastructure, becoming a key partner not only in the launch phase for these but also with the continuing management of such systems.
One of our most important focal points when working alongside any of our clients is to ensure that we have a deep understanding of their exact requirements, and we achieve this through adopting a strong collaborative approach, listening carefully and advising them on the correct path to take for them. We believe that projects should be delivered on time and within budget, and more importantly, we always strive to build technology solutions around the needs and goals of the business.
In order to deliver the strongest possible outcome for any project, we begin by very carefully mapping out each stage of the system delivery process. Documentation is crucial, and everything must be clear from the processes to be implemented and followed, all the way through to project milestones and overall deliverables, with contingencies included for every conceivable eventuality.
Our experienced consultants will take the time to immerse themselves in your business so that they have a complete grasp of your strengths, weaknesses, needs and requirements, before advising on the best solutions for you from a range of different tools and services:
Retail Hardware | EPOS Solutions | Hosting Options | IT Services
Beyond this we can also evaluate the different vendors on your behalf, conducting in-depth analytical research to ensure that you can see exactly how the strongest return on investment will be generated and from whom. We will take a deep dive into their potential delivery in full, looking at functionality, service proposition, and much more, in a concerted effort to see that your business ultimately benefits.
If you are looking for help with project management then you need look no further, as we can also work alongside you to deliver on this and have done so for a number of retail clients over the course of more than 20 years. We have experienced retail project managers, capable of rolling out projects throughout the UK and Europe. Our methodical approach incorporates a heavy focus on structure and documentation, with each stage carefully planned out with set timeframes in place that we will personally ensure are adhered to by all suppliers involved.
We take great pride in delivering on the expected outcomes with our projects, with minimal disruption caused to either your staff or store/s.
As if all that were not enough, ICE Technology Services can also assist you with your infrastructure installation requirements, as we have a skilled team of engineers who are all experienced in retail infrastructure implementation. Over the years, they have participated in many rollouts around the UK, with a huge knowledge of hardware and software upgrades and the ability to assist in a number of areas:
24/7 support and onsite visits | Staff scheduling and stock systems | Installation & cabling | Networking LAN, WAN & wireless networks | Hardware & software procurement and installation | Security systems & PCI compliance (CRIBB Cyber Security allows the various teams on theICEway to adopt a ‘security by design’ approach where possible) | Cloud solutions & system hosting
If you have already implemented a solution, our IT experts can assist you with support to ensure that you get the most out of your systems, with a fully managed service offering that delivers:
24/7 service desk support | Industry leading SLAs | 3rd party vendor support | Systems maintenance | Strategic planning | Onsite visits & out-of-hours maintenance (as required)
theICEway ecosystem of companies includes ICE Technology Services, CRIBB Cyber Security and eTestware. We have offices around the world and opened a new one in Miami this year, giving our local company a global reach. Outsourcing has always been a popular choice for those looking to gain efficiencies, and during this unprecedented time, outsourcing your IT has never been so viable.
EPOS solutions – Electronic Point of Sale solutions, hardware and software designed to help businesses run more efficiently. EPOS systems record sales information as well as being able to generate detailed reports, unlike more traditional till-based solutions
PCI compliance – The Payment Card Industry Data Security Standard, a security standard for companies that deal with credit card payments
SLAs – Service Level Agreements
If you are a retailer in need of IT assistance, you are just one call away from help. Our teams are working remotely right now but are fully functional, so contact us now to take your first steps along theICEway…