Keeping customers and staff connected Management of messaging systems allowing users to communicate effectively

Reporting | Meetings | Documentation | Auditing | Purchasing | Billing

Messaging services cover both email and instant messaging services

ICE Technology Services understands that staying in communication is essential for a business to operate and so we offer services dedicated to providing and maintain this business critical operation.

As a Microsoft partner, we have specialised experience with the world leading Exchange email server software and Skype for Business (Formally Lync). We are able to provide and maintain these services in standard On-Premises, Datacentre Hosted or Cloud based utilising Microsoft’s 365 platform.

Maybe you are looking to move from On-Premises to 365? We at ICE Technology Services have years of experience with migrations and can help your business go through the transition with the minimum of fuss and with few if any of those annoying teething issues.

Making sure IT is performing correctly Ensuring systems are operating within acceptable parameters

Infrastructure | Application | Anti-Virus | Certificates | Backups | Websites | Databases

Proactive support begins with good monitoring

At ICE Technology Services we believe that knowing is half the battle and the way to know how your systems are operating is through our monitoring services.

Agreed thresholds will be set and analysed. ICE Technology Services will proactively and reactively review alerts and will act on them as required.

Certificates will be monitored and ICE notified within plenty of time when they are going to expire. This means discussions can be had with you as to purchasing new certificates.

Backups will be monitored and reviewed on a daily basis. Any backups that fail will be investigated immediately and rectified. This will ensure that all agreed data/systems are available in case of disaster.

Allowing staff to access systems anywhere Allowing staff to access systems anywhere

Application Virtualization | Desktop Virtualization | Point to Site VPN | Site to Site VPN

Proactive support begins with good monitoring

ICE Technology Services can provide multiple options for Remote Access from secure VPN tunnels through the internet to your On-Premises or Datacentre resources to central housed Virtual Desktops.

Application and Desktop Virtualization brings other benefits as well by centrally housing your environment on a powerful server or using the leverage of Cloud services options for Bring Your Own Device (BYOD) become an ever more attractive option.

Are your desktops and laptops starting to show their age but you don’t have the capital for a whole refresh project then Virtualization could be the option for you.

Improving performance through adding resources Provision of additional allocated resource specifically to your business

Embedded Resources | Recruitment

Looking for something a little more specific?

ICE Technology Services has over years built a network of specialists around the world and maybe one of them is the right person to get your next project underway or potentially you just need a dedicated engineer to help you through a rough spot?

Get in touch and let us know what you are looking to achieve and we can give a hand either with an embedded engineer, consultant or help match you up with a suitable candidate without the bitter aftertaste dedicated recruitment agencies can leave.

Keeping your business safe Managing your security packages

Email Anti Virus/Anti Spam | Endpoint protection | Server AV | Physical Access Control | Encryption Password policies/Security groups | Accounts and access | Compliance (OS Patching) | Certificates

Give ICE Technology Services the Keys to the Kingdom and we will ensure the gates stay locked.

There are so many aspects when it comes to IT today that it’s hard to believe when a company stresses this or that as their focus but one thing that everyone will agree on when push comes to shove and that’s Security – especially when it comes to sensitive business information – is king.

The methods of attack in the modern age are numerous as the media keeps us all ever aware of but fortunately, there are steps that can be taken and products that can be implemented to keep your data safe. The services below fromICE Technology Services will cover all your needs for general protection be it securing your servers with ESET or Trend or making sure your emails are scanned even before they reach your Exchange server with Mimecast.

If you have concerns let us know and we will be happy to talk about how we can let you sleep easier with the knowledge that your business is protected.

Keeping your systems up and operational Day to day operations to ensure systems are available to all authorized users

Infrastructure Support | Desktop Support | Application Support | Database Support | Directory Services Database Administration | Network Management | Printer Management | Domain Management

Technical Support services are here to cover all your operation IT issues

The service desk is the central point of contact for all IT related incidents and service requests available to your staff around the world, available anywhere up to 24 hours a day. Our team of skilled engineers is responsible for resolving issues as quickly and efficiently as possible as well as meeting customer satisfaction.

From endpoint devices such as desktops. laptops and smartphones up to your databases holding your business-critical data we can help take the pressure off and make sure your underlying infrastructure is keeping it all held together to ensure your business is allowed to focus on what’s important, your customers.

Cover all your needs with the services listed below and leave everything to us at ICE Technology Services to either resolve directly or deal with your 3rd party suppliers.

Managing your phone systems and vendors Management of telecommunication systems with approved partners

Hosted IP | On-Premises IP | Fixed Line | Mobile

It’s good to talk but as you may know when it comes to Telecoms talk is not always cheap.

WE offer a wealth of experience when it comes to phone systems and with our partners, we can help your business reduce costs and/or improve functionality. From the small offices with simple needs to the call centre with multi-branched IVR and call recording we can guide you to the right solution and then manage it with a vendor on your behalf.

Combine your Telecoms with your Messaging to reach that lofty goal of Unified Communication through Exchange, Skype for Business, Asterix, and SIP Trunks. Emails, virtual meetings, conference calls, and response groups are all included with optional IVR support.

Is your PBX getting old and your ISDN lines are just costing you too much? Maybe it’s time to look at an IP based phone system leveraging off the ever increasing speeds and relative reduction in costs of broadband? Give ICE Technology Services a call and let’s see how we can help you.

Depending on your needs we can set up and maintain the package right for you from a number of select 3rd Party providers.

Getting more efficiency from staff Solve issues before they surface and expand effectiveness of existing systems through training

Online Training Tutorials | Onsite Training | Remote Training

Education is the silver bullet as many say and this as we’re sure you know doesn’t end at school.

These services are focussed on developing your business’s skills with both day-to-day and if required business-specific applications. Leveraging from our Consultancy Services we can help develop a training programme right for your business be it onsite, remotely or via a recorded presentation.

You’ll be surprised how much your staff can achieve when their eyes are opened to the possibilities on topics such as Email Management, SharePoint or just the Office Suite in general.