Keeping you informed Administrative tasks undertaken by ICE Technology Services to deliver clarity and visibility
Reporting | Meetings | Documentation | Auditing | Purchasing | Billing
They provide visibility from high-level and operational sources of how the purchased services are being offered and consumed by your staff.
These services also provide opportunities for higher level strategic discussions as well as options on how ICE can best provide the services you require.
In a standard Full Managed Service package this will include Weekly, Monthly, and Quarterly reports and meetings tailored to highlight the issues that are important to you.
Backing up and recovering important business information Ensuring critical systems and data are backed up and recoverable
Backup Integrity Restoration and Testing | File Backup | System Backup | Email Backup Database Backup | Exchange server backups | Disaster Recovery
These services cover all of your important data types from simple Files, to your Databases and entire Systems.
In preparation for the unthinkable businesses have to be prepared and implement a backup strategy. Fail to act and your business could be open to a number of serious and potentially fatal risks. Should the worst not happen and only minor data loss occurs, not having a routine backup strategy will lead to added cost, downtime and low productivity that could have been avoided.
Our experienced consultants can provide your
Delivery of new features or systems for your business Implementing new
Website Design and Development | Website Implementation and Hosting | Infrastructure –
We here at ICE Technology Services are here for you when that next new system just has to be up and running. With our multi-skilled workforce, we can design the solution that your business needs to take on bigger and better opportunities. ICE Technology Services can specify, design and build everything from the Infrastructure holding your IT services aloft to the Websites guiding your customers to the product best for them.
If you are not sure exactly what your business needs please see our Consultancy Services and we can gather your real business requirements and translate this into a real, stable technical solution.
Assisting users to store and access information easily Management of environments for the storage and user access
On-Premises | Personal Cloud Storage | Organisation Cloud Storage
There is just so much information these days it can be a challenge for the most
We at ICE Technology Services take this challenge seriously and have helped our customers by introducing them to the new opportunities the cloud has opened up, especially SharePoint Online for team collaboration and OneDrive for Business for personal secure file storage.
We haven’t forgotten about the trusty old file shares though so if you are in need of some attention on your file server get in touch and we will be happy to see what we can do to get that data accessible yet secure.
Keeping customers and staff connected Management of messaging systems allowing users to communicate effectively
Reporting | Meetings | Documentation | Auditing | Purchasing | Billing
ICE Technology Services understands that staying in communication is essential for a business to operate and so we offer services dedicated to providing and maintain this business critical operation.
As a Microsoft partner, we have
Maybe you are looking to move from On-Premises to 365? We at ICE Technology Services have years of experience with migrations and can help your business go through the transition with the minimum of fuss and with few if any of those annoying teething issues.
Making sure IT is performing correctly Ensuring systems are operating within acceptable parameters
Infrastructure | Application | Anti-Virus | Certificates | Backups | Websites | Databases
At ICE Technology Services we believe that knowing is half the battle and the way to know how your systems are operating is through our monitoring services.
Agreed thresholds will be set and
Certificates will be monitored and ICE notified within plenty of time when they are going to expire. This means discussions can be had with you as to purchasing new certificates.
Backups will be monitored and reviewed on a daily basis. Any backups that fail will be investigated immediately and rectified. This will ensure that all agreed data/systems are available in case of disaster.
Allowing staff to access systems anywhere Allowing staff to access systems anywhere
Application Virtualization | Desktop Virtualization | Point to Site VPN | Site to Site VPN
ICE Technology Services can provide multiple options for Remote Access from secure VPN tunnels through the internet to your On-Premises or Datacentre resources to central housed Virtual Desktops.
Application and Desktop Virtualization brings other benefits as well by centrally housing your environment on a powerful server or using the leverage of Cloud services options for Bring Your Own Device (BYOD) become an ever more attractive option.
Are your desktops and laptops starting to show their age but you don’t have the capital for a whole refresh project then Virtualization could be the option for you.
Improving performance through adding resources Provision of additional allocated resource specifically to your business
Embedded Resources | Recruitment
ICE Technology Services has over years built a network of specialists around the world and maybe one of them is the right person to get your next project underway or potentially you just need a dedicated engineer to help you through a rough spot?
Get in touch and let us know what you are looking to achieve and we can give a hand either with an embedded engineer, consultant or help match you up with a suitable candidate without the bitter aftertaste dedicated recruitment agencies can leave.
Keeping your business safe Managing your security packages
Email Anti Virus/Anti Spam | Endpoint protection | Server AV | Physical Access Control | Encryption Password policies/Security groups | Accounts and access | Compliance (OS Patching) | Certificates
There are so many aspects when it comes to IT today that it’s hard to believe when a company stresses this or that as their focus but one thing that everyone will agree on when push comes to shove and that’s Security – especially when it comes to sensitive business information – is king.
The methods of attack in the modern age are numerous as the media keeps us all ever aware of but fortunately, there are steps that can be taken and products that can be implemented to keep your data safe. The services below fromICE Technology Services will cover all your needs for general protection be it securing your servers with ESET or Trend or making sure your emails are scanned even before they reach your Exchange server with Mimecast.
If you have concerns let us know and we will be happy to talk about how we can let you sleep easier with the knowledge that your business is protected.
Keeping your systems up and operational Day to day operations to ensure systems are available to all authorized users
Infrastructure Support | Desktop Support | Application Support | Database Support | Directory Services Database Administration | Network Management | Printer Management | Domain Management
The service desk is the central point of contact for all IT related incidents and service requests available to your staff around the world, available anywhere up to 24 hours a day. Our team of skilled engineers is responsible for resolving issues as quickly and efficiently as possible as well as meeting customer satisfaction.
From endpoint devices such as desktops. laptops and smartphones up to your databases holding your business-critical data we can help take the pressure off and make sure your underlying infrastructure is keeping it all held together to ensure your business is allowed to focus on what’s important, your customers.
Cover all your needs with the services listed below and leave everything to us at ICE Technology Services to either resolve directly or deal with your 3rd party suppliers.
Managing your phone systems and vendors Management of telecommunication systems with approved partners
Hosted IP | On-Premises IP | Fixed Line | Mobile
WE offer a wealth of experience when it comes to phone systems and with our partners, we can help your business reduce costs and/or improve functionality. From the small offices with simple needs to the call
Combine your Telecoms with your Messaging to reach that lofty goal of Unified Communication through Exchange, Skype for Business, Asterix, and SIP Trunks. Emails, virtual meetings, conference calls, and response groups are all included with optional IVR support.
Is your PBX getting old and your ISDN lines are just costing you too much? Maybe it’s time to look at an IP based phone system leveraging off the ever increasing speeds and relative reduction in costs of broadband? Give ICE Technology Services a call and let’s see how we can help you.
Depending on your needs we can set up and maintain the package right for you from a number of select 3rd Party providers.
Getting more efficiency from staff Solve issues before they surface and expand effectiveness of existing systems through training
Online Training Tutorials | Onsite Training | Remote Training
These services are focussed on developing your business’s skills with both day-to-day and if required business-specific applications. Leveraging from our Consultancy Services we can help develop a training programme right for your business be it onsite, remotely or via a recorded presentation.
You’ll be surprised how much your staff can achieve when their eyes are opened to the possibilities on topics such as Email Management, SharePoint or just the Office Suite in general.