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Cloud

We help clients from a variety of different industries with public, private and hybrid cloud solutions. Our technical engineers are Cisco, Microsoft and Oracle certified, and are proud to provide around-the-clock support.

This support not only enables your own team to focus upon their core tasks, but it also provides you with peace of mind. This is reinforced by our highly secure data centres should you opt for a private cloud service, with a 99.5% availability uptime guarantee and on-site engineer rapid response time.

Our public cloud infrastructure support is also second-to-none, with our cloud management experts going to great lengths to understand your business from the outset.

A “cloud first” vision can be long and arduous, which is another reason why we take the steps to get behind your vision. We can plan, build and manage flexible hybrid architectures when required, and all cloud environments are backed by certified AWS or Azure engineers and architects.

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Security by Design

Our ethos is infused by this proactive approach towards ensuring the protection of your systems. It is based in part around the principles of data integrity and of course, security.

It is crucial for any organisation to have a back-up strategy. The experienced consultants from ICE can help you with this in a cost-effective manner. We will make sure that all systems and data can be successfully recovered, giving you complete peace of mind.

Security by design encompasses back-up integrity restoration and testing, back-up for systems, databases, exchange servers, files and email.

Our knowledgeable team will provide disaster recovery support and work with you to negate downtime and data loss.

We can also help you with the on-going management of security packages. We are experts with anti-virus, anti-spam, endpoint protection, password encryption, compliance, certification and more.

Sensitive data is at the core of any business and maintaining the highest levels of security must be a priority.

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Enterprise Architecture

We have designed full business solutions alongside our clients to help take them to the next level. As technology continues to evolve, so too must your business evolve with it – and we can help.

One definition of enterprise architecture is that it is a "well-defined practice for conducting enterprise analysis, design, planning and implementation”.

Our strategic approach ensures that we build a comprehensive understanding of your organisation. By knowing what your core requirements are, we can work together to achieve success.

Our experience with design for applications and websites has spanned decades. Design and implementation are cornerstones for growth and development, and our skilled consultants will support you with both, plus a whole lot more.

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Implementation

The implementation of new systems, designs, processes and solutions is critical for your business to not only stay relevant, but to develop and thrive.

Here at ICE, we can guide you along the path from specification through to design and on to final build – that’s theICEway. Whether it is the infrastructure powering your IT or the website generating new customers, we have the expertise to meet and exceed your needs.

Our many implementation services include those for websites – plus design and hosting – as well as on-premise infrastructure, cloud and datacentre.

We can join forces with you to craft an overall IT solution that will elevate your offering.

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Monitoring

One very important aspect of IT support is ensuring that all systems are performing correctly. Pre-agreed thresholds must be met and our proactive security by design approach enables us to help you with this.

Our experienced team will offer complete guidance on system operation, evaluating all certificates and alerts with you when necessary. We will establish clear and constant communication with you to keep you informed of all renewals. We will advise you on actioning each one, with comprehensive support on infrastructure, applications, anti-virus and more. We will also help you with daily backups for your websites and databases.

Our comprehensive monitoring solutions include full support with application and infrastructure performance monitoring, as well as with User Experience (UX).

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24/7 Service Desk

We are tremendously proud of our service desk proposition. Available 24 hours a day, seven days a week, all year-round, it allows us to fully cover your operational IT requirements. We can help to keep your systems running whilst ensuring that all authorised users have the correct access. Our advice and support covers all key areas, such as directory services, database administration, network management and domain management.

Our 24/7 service desk is available for any IT incident and our vastly experienced team of engineers have very strong track records with resolving issues both directly and with third party suppliers.

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Document & Data Management

‘Big Data’ is the driving force behind organisations both large and small. It is imperative that all the information held is secure and accessible only by those in an appropriate position, and who are aware of the correct security protocols.

This vital management service from ICE is designed with exactly that in mind. No matter what your security set-up, our team of IT experts can help. We can advise with on-premise storage or the cloud, and we are highly skilled with SharePoint Online and OneDrive for Business.

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