When you are looking for a travel technology system, finding the right solution for your company can feel like walking through a minefield. Technical jargon and well-crafted sales presentations from vendors sound like the answer to all your needs, but very often can be misleading. Ahead of Travel Technology Europe this month, I spoke to Travolution about the 11 most common mistakes made when choosing a travel system.
- Choosing a product outside your expertise and falling for the ‘new and shiny’
- Not performing enough due diligence and fail to plan the new system transition
- Buying at the wrong time and not thinking about company future plans.
- Not buying based on your needs, but based on the price
- Assuming certain features are included and ignoring the missing functionalities
- Thinking product can be upgraded easily
- Not testing the designed applications before implementation
- Size isn’t everything
- Choosing a system purely on the ‘looks’, not evaluating all costs involved with its purchase.
- Setting expectations high, thinking that you’ll find the perfect software
- The ‘human element’
As part of theICEway ecosystem of companies along with CRIBB Cyber Security and eTestware, ICE has spent over two decades working with IT teams in cruise and travel to deliver complex system implementations and system integration.
Experience has taught us that it is vital to consider all of the elements listed above when choosing a new system, to make sure you end up with a solution that fits your business needs, budget, goals, and the needs of those operating the system on a daily basis.