Innovation Hub

Welcome to our news and blog section. Here you will find the latest updates from theICEway and our IT specialists at ICE. We are frequently invited to attend and speak at industry events, so if you don’t want to miss out on those, this is the page for you.

With more than 20 years’ worth of experience in cruise, travel and healthcare, you will also be able to read more about these key sectors. Of course, at the heart of it all is Information Technology – which some of you may know as ‘IT’ – and we’ll certainly include news on that.

Our ecosystem of companies was founded upon 3 guiding principles, or values: People, integrity and innovation. We always aim to infuse our every effort with one or all of these. The first, ‘people’, includes not only our people, but also those we work alongside each day. If you are reading this, then you can rest assured that it also includes you.

As such, we welcome your comments and feedback so do join in the conversation. You can also follow us on social media using the links below.

  • Twitter logo
  • LinkedIn logo

IT Managed services and solutions providers

by Asa Sargeant | June 9, 2021 | Products & Services | 2 Comments

Today we answer some often-asked questions about IT Managed services and solutions providers. The importance of technology in business nowadays cannot be overstated. This article from Business 2 Community offers an excellent rationale, and despite being over 5 years old, is still spot-on. As IT experts ourselves, we know the value of leveraging tech to innovate. Innovation is central to success, as are focus and collaboration. With our own managed cloud services, you will get all three.

What Are IT Managed Services?

Typically, IT Managed Services see an MSP (managed service provider) remotely managing a client’s IT infrastructure. Some of the services on offer include, but are not limited to:

- 24/7/365 IT support with your IT infrastructure
- A service desk available to help with queries and troubleshooting
- 24/7/365 response for emergencies involving servers or the network
- Technical support remotely, onsite or both
- Guidance on sourcing new hardware and software (vendor management)
- Complete monitoring of all systems

At ICE, our Cisco, Microsoft and Oracle-certified technical engineers can also help with public, private and hybrid cloud solutions. All of our efforts are underpinned by a ‘security by design’ ethos made possible by our CRIBB Cyber Security arm. We will assist you with ‘enterprise architecture’, comprising of analysis, design, planning and implementation services. We take the time to fully understand your organisation, people and objectives. By doing this, we can deliver to expectation in an efficient and effective manner.

What Are The Main Business Benefits Of IT Managed Services?

Key benefits can include:

- Freeing up your own resources to focus on other important areas
- Plugging any skills gaps in your team and complimenting their efforts
- Increasing your operational agility to overcome the demands of an ever-changing business landscape
- Reinforcing your cyber security processes and frameworks, thus increasing overall security compliance
- Augmenting your access to new technologies

At ICE, we also believe that a spirit of collaboration is essential for those organisations seeking to develop and grow. Our teams will share learnings with your own, and vice-versa. Through the establishment of think tanks, together we will achieve innovation. As stated above, this is crucial in the strive for success, and a reason why innovation is one of our core values.

Will I Save Money With IT Managed Services?

Few solutions offer a ‘silver bullet’ effect but there is no doubt that savings can be made through IT Managed Services:

- They will often enable you to maximise existing expenses via an upward shift in efficiency
- The enhanced strategic elements will allow for greater savings on future IT developments
- You can re-deploy your team and allow them to fully focus upon their specialist areas

The team at ICE consists of IT experts with over 20 years’ of experience. We have worked extensively in cruise, travel, healthcare and retail. We are constantly seeking to learn more through regular training and are always happy to share our knowledge.

Once we have your key objectives in mind, we will work diligently towards achieving them. We are fully accountable for our actions, and will always seek to establish clear and concise lines of communication with you. We provide full documentation and reporting, so you will have complete awareness of progress made. We’ll give you the peace of mind you need to focus on other important areas, so that our combined efforts are that much more effective.

How Do I Find The Right Managed IT Services Provider?

With literally hundreds of MSPs to choose from, you must set out what you wish to achieve from them beforehand. Each will have a different proposition, so it is vital that you can answer some key questions:

- Are the services on offer what you actually require?
- Does the MSP have experience with the technologies you use / require?
- Can they help you achieve your long-term goals? (I.e. are they proficient in future-proofing?)
- Can they demonstrate the experience / pedigree you will require? (You should take note of their past / existing clients and any case studies they have published)

You must conduct due diligence before bringing an MSP on board. It is a huge business decision, and one which should lead to real change.

Why choose ICE as your IT Managed services and solutions providers?

We see ourselves as ‘a local company with a global reach’. Geographically-speaking, we have an HQ in Welwyn Garden City in the UK, plus offices around the world in the US, Australia and Europe. Metaphorically-speaking, we have access to vast, global resources but always take a personal approach. When you work with us, you work with all of us – service desk engineers, consultants, owners.

We pride ourselves on being able to offer agile, scalable services and solutions. We have the experience and expertise of our larger-scale peers but are dedicated to delivering a fully-tailored service.

Contact us today to find out more.

Leave a Comment