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ICEbreaker January 2018

by ICE ICT Editor | February 1, 2018 | ICEbreaker | 0 Comments

Hello and welcome to our monthly newsletter, ICEbreaker from ICE, the travel technology and digitalization experts.

This month’s highlights include travel in the age of Trump, fascinating statistics on Europeans spending longer searching for flights than actually travelling and what Second Life can teach us about the limitations on an online life.

Novenber is always busy. It started with The World Travel Market in London and we’ve also been preparing to chair the CLIA Technical Advisory Council in Miami which will aim to address some of the major technical challenges facing the cruise industry. Much of our time this month has been spent on strategy for 2018 and beyond. Our attendance at the Gartner Symposium in Barcelona confirmed how much in tune we are with the Gartner’s Technology Trends with our smart focus on Cyber Security, AI, VR, IOT and Blockchain innovations.

Talking of innovations we are pleased that The International Cruise Ship Industry online magazine has listed our innovation report on “Cyber Security – Is the Cruise Industry Ready?”

Last month we promised to share the IMO’s “Cyber Security at Sea” video that our sister company CRIBB consulted and appeared in. Watch it here .. . We’ll be publishing more training videos in early 2018 so watch this space.

Until then,

Ian Richardson (Richie) and Conor Byrne
(ICE's founders)

Infographic Of The Month

Quote Of The Month


 “By 2020, the average person will spend more time in conversation with bots than with their spouse”


Anthony Mullen, Research Director, Gartner

Number Of The Month




The number of executive partners participating in the CLIA Technical Forum.

Find out more HERE.

Articles Of The Month


Robot Room Service

Hannah, H Hotel LA’s robot made 610 front desk deliveries and 42 room service deliveries, traveling a total of 50 miles, in the first three months since the hotel opened last October.

Read More (2 mins)

Are We Creating a Digital Dark Age?

Archivists and scientists are worried. What do we do if the digital information we’re creating now, can’t be read by the machines and software programmes of the future? Is the answer to use DNA?

Read More (4 mins)

Are You GDPR Ready

Over 200 pages of data privacy regulation comes into force in May 2018. How will these tighter European privacy laws impact the marketing industry?

Read More (6 mins)

Sam Kronick

Six Digital Transformation Trends in Tourism

From texting Rose the Robot at the Cosmopolitan in Vegas to using virtual reality to persuade travellers to take their first trip abroad.

Read More (3 mins)

The Top Seven Travel API Developments To Look Out For In 2018

As system integrators ICE work with a lot of travel APIs, here’s a look at what’s in store for 2018 in a bid to make the customer experience seamless.

Read More (3 mins)

Rolls Royce To Control Ships From Space

Rolls Royce and The European Space Agency will collaborate on developing space technologies to control smart, autonomous ships.

Read More (1 mins)

Will The UK Lead The World In Artificial Intelligence?

PM, Theresa May thinks so, telling the World Economic Forum in Davos that a new AI company has been created in the UK every week for the last three years. However another report says that the US and China are engaged in a two-way race for AI dominance.

Read More (3 mins)

How To Build Trust With Colloeagues You Rarely See

The big challenge for global teams is building trust remotely across borders and time zones. Here's some wisdom from the HBR on how to make it work.

Read More (5 mins)

The Happiness Button

A long, satisfying read from The New Yorker about gathering customer satisfaction data from the push of a button.

Read More (10 mins)


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