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ICE Technology Services Sectors – Cruise & Travel

by Asa Sargeant | May 20, 2020 | Products & Services | 0 Comments

As part of theICEway ecosystem of companies, ICE Technology Services has worked alongside the IT Teams of clients in the cruise & travel, healthcare, and retail industries for over 20 years. In all that time, our experts have dedicated themselves towards providing unparalleled levels of customer service, with a passion for truly understanding the objectives and goals required – and above all else, they have always striven to deliver.

Whether it be Managed Services, Cloud Strategy, IT Consultancy, or Deployment Services, our team has vast experience in all and is proud to have delivered technology projects, cloud strategy and application managed service to clients in the cruise and travel industry for more than two decades.

The question we most often face when initially speaking to companies about a collaboration is, ‘why outsource?’, and nowadays the answer is even clearer than it was before the COVID-19 pandemic and subsequent lock down came into being.

For companies needing to either replace or reinforce their existing resources, outsourcing to expert professionals is the only viable option.

At ICE Technology Services, our team has consistently sourced ground-breaking travel technology for our clients, as well as helping them to find the best providers in the market. Our experts have acquired more than 20 years’ worth of experience in cruise and travel, and as such our knowledge of the unique challenges and requirements of these wonderful industries is unrivalled.

Essentially, we work alongside in-house IT departments to provide an end-to-end digital solution that helps our clients to achieve their own unique goals. It is of vital importance to us to understand exactly what it is that each of them wants and needs, and we combine that knowledge with our full appreciation of the ever-evolving world of travel technology. Simply put, we make our clients’ goals, our goals.

theICEway’s HQ is in the UK, in a beautiful town named Welwyn Garden City, but we also have offices throughout Europe and in Australia and in Miami in the US. Often described as a ‘local company with a global reach’, our (literal) globe-trotting teams from ICE Technology Services, CRIBB Cyber Security and eTestware have all mastered the art of working around the clock and from multiple locations, often remotely, so even during these testing times we are proud to say that they have pulled together fantastically well.

Our Service Desk remains busy, with only a slight drop in average call volumes, so despite everything we have remained true to one of the fundamental aspects of our methodology – to guarantee seamless, 24/7 support to our clients.

In our experience, even those companies with an ultra-robust internal IT system, and a highly efficient IT team in place, will always struggle to deal with the issues they are likely to face. In those instances, support from skilled and trained professionals is invaluable, with the flexibility and sheer efficiency provided both more than enough to offer a compelling enough reason to outsource.

Glossary

theICEway ecosystem of companies – ICE Technology Services, CRIBB Cyber Security and eTestware; a group of IT companies who together provide a complete, end-to-end digital solution

COVID-19 – An illness caused by Coronavirus that can affect the lungs and airways; the main symptoms are a high temperature, a continuous cough, and a change / loss to sense of taste / smell

Top Tip

Contact our experts today if you are ready to outsource and take your first steps along theICEway.

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