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ICE - Managed Services Part 3

by Asa Sargeant | August 5, 2020 | Products & Services | 0 Comments

Over the past two weeks we have gone through some of the IT Managed Services provided by ICE with two of our chief experts: Mel McCormack and Owen Redmond. Mel and Owen summarised services for data and documentation and monitoring and remote access amongst a host of others, and today I will be your guide on the main services remaining: Security, technical support, and training.

As part of theICEway ecosystem of companies, ICE has worked with clients from Healthcare, Cruise & Travel for more than two decades, helping them with their outsourced IT requirements. Our experts pride themselves on being able to deliver results that are completely in line with our clients’ core business goals, something we have managed to achieve partly through our dedication but also due to the fact that we adopt a strict attention to detail.
We always set out to establish as deep an understanding of our clients’ processes and procedures as possible, ensuring that the work we are tasked with will run parallel with everything else to generate the maximum level of efficiency.

Our wealth of knowledge and experience means that if necessary, we are able to react to any issue effectively and with great speed, although our proactive stance has often paved the (ICE) way for a smooth experience!

Read on for a list of our core managed services, followed by a summary of the final three, which brings an end to this 3-part series – do let us know what you have thought about each one, and remember; if you need help with any of these, or if you feel that now could be just the time to outsource your IT needs, get in touch with one of our experts and we’ll be glad to help…

Administrative Tasks | Data Integrity | Design and Implementation | Document and Data Management | Messaging | Monitoring Services | Remote Access | Resource Contracting | Security | Technical Support | Training


As part of theICEway, ICE benefits from a partnership with CRIBB Cyber Security – a UK Government-backed certification body – and they have helped us to implement a robust, ‘security by design’ approach. This underpins everything we do but is perhaps most evident with our work in managing security packages for clients.

Ensuring that your business is safe is absolutely vital, with cyber-attacks and data breaches occurring with increasing regularity, the experts at ICE can guide you on general protection – from securing your servers to applying a scanning solution to your emails – as well as with compliance, certificates, encryption, endpoint protection, email anti-virus and anti-spam, password policies, security groups and more.

We will work alongside your own IT professionals to keep your data safe and to provide you with complete peace of mind.

Technical Support

Our 24/7 service desk allows us to cover all of your Operational IT needs, such as keeping your systems up and running and making sure that all authorised users have the right access, by offering advice and support in all the key areas:

Infrastructure | Desktop | Application | Database | Directory Services Database Administration | Network Management | Printer Management | Domain Management

The service desk is available to your staff for all IT-related incidents and our highly skilled team of engineers has a fantastic track record for resolving issues in a quick and efficient manner, whether they be resolving issues directly or with third party suppliers.

Let ICE take the strain so that you can concentrate on your customers.


One of our core values has always been people, whether that be our own people or the people we are working with, and we have always tried to better ourselves through education. For us, there are few greater feelings than those generated by the imparting of knowledge to others which then leads to improvement.

Training with ICE can be delivered through online tutorials and can take place on-premises or remotely, with our experienced consultants drawing upon their vast experience to help you develop your staff, improve the usage of systems and much more besides.

ICE will construct a tailored training programme alongside you that is 100% in line with the needs of your people and your business; whatever you are looking for, you will find it on theICEway.

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