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ICE Managed Services Part 1

by Mel McCormack | July 22, 2020 | Products & Services | 0 Comments

Last month we published a series of articles that looked at the IT Consultancy Services on offer here at theICEway. Today is the first in a new series that will focus upon our Managed Services, specifically outlining how our experts can help you with admin, data, design and documentation. Here, Operations Director Mel McCormack provides the insight…

As part of theICEway ecosystem, myself and the ICE Technology Services team have been helping clients from a wide range of industries including Healthcare and Cruise with their outsourced IT requirements. We have people in our offices around the world delivering cloud strategy, technology projects and application managed service, and the latter has proven to be immensely popular over many years. The full list of our Managed Services is far-reaching and includes Administrative Tasks, Data Integrity, Design and Implementation and Document and Data Management.

Administrative Tasks

All of the services we provide are reinforced by our admin offering, which ensures that the required level of visibility is maintained throughout, via: Reporting; meetings; documentation; auditing; purchasing; billing.

We pride ourselves on delivery, and our successes over the past two decades have all been built upon keeping clients fully aware of how they are benefiting from the services we provide them with.

From an operational standpoint, the regular meetings and reports – which are weekly, monthly and quarterly and completely tailored to each individual client – included within our full managed service packages are invaluable, offering the opportunity to engage in high-level strategy sessions designed to maximise effectiveness and efficiency across the board.

Data Integrity

A back up strategy is critical for any business and our consultants can provide you with one that is simple yet reliable, cost-effective and scaleable. We will ensure that your systems and all of your data, from small files to large databases, can be completely recovered in the event of an incident.

Our data integrity service provides complete peace of mind and covers: Backup integrity restoration and testing; file backup; system backup; email backup; database backup; exchange server backups; disaster recovery.

If you do not take decisive action, you leave your business open to numerous risks that could lead to major data loss, with even minor losses often leading to costly periods of downtime.

Design and Implementation

As your business grows and develops, it will invariably require the implementation of new systems and processes, and the experts on theICEway can help.

We can design a solution for your business that will elevate it to the next level, with huge experience in: Website design and development; website implementation and hosting; infrastructure (on premises, cloud, datacentre); application design and development; application implementation; asset lifecycle management; UAT.

We see design and implementation as the gateway to a new horizon, and our skilled consultants will work with you to ensure that our efforts are totally aligned with your core objectives and needs.

Document and Data Management

In the age of ‘Big Data’, it is vital that you store all of your information securely and in the correct place, with the appropriate access levels established.

Our document and data management service is designed to help you achieve just that, whether you are storing on-premises or turning to the cloud, and our skilled team is particularly adept with SharePoint Online and OneDrive for Business.

Mel and the team have acquired an abundance of knowledge over many years, and you can tap into that by contacting us today to take your first steps on theICEway

Glossary

UAT – User Acceptance Testing
Big Data – Data sets that are very large or complex
SharePoint Online – A tool that provides a secure, centralised space for document sharing and editing, allowing business teams to collaborate effectively
OneDrive for Business – The Microsoft cloud service that allows you to store, protect and share files between devices or with others

Top Tips

Here are 3 actions you can take to maximise your data integrity:

- Archive regularly
- Always aim for data accuracy
- Ensure that you are using the appropriate system & Service Providers

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