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How ICE Helped P&O Ferries Extend Service Desk Capabilities

by ICE ICT Editor | March 28, 2018 | Clients & Case Studies | 0 Comments

P&O Ferries is a leading British-based ferry operator with routes from the United Kingdom to Ireland and Continental Europe (France, Belgium and the Netherlands).

As a leading ferry operator, having a high standard of customer service is paramount to the continued success of the company. To enable this, their IT support teams must be able to offer immediate support if and when needed 24/7 and 365 days a year whilst still allowing time for ongoing and fast paced digital transformation projects.

When their previous after hours IT Support Desk provider started experiencing problems and were not able to perform to the high standards needed, ICE was brought in to help.

To learn what we did and how we can also help your company, download the case study below.

As part of theICEway ecosystem of companies, ICE has worked with IT teams in cruise, travel and healthcare for more than twenty years. Our team members combine with the teams at both CRIBB Cyber Security and eTestware to deliver technology projects, application managed service, cloud strategy and more, and our emphasis is very much on collaboration.

We adopt a security by design approach wherever possible, and we make it our mission to fully understand your business, your people, and ultimately your core objectives - because only when we have a firm grasp on all those things can we start to truly deliver the right results.

Our HQ is here in the UK, in Welwyn Garden City, but over the years we have added offices throughout Europe and in Australia too, meaning that we have quite the global reach. We are delighted to have been able to forge long-standing relationships too, and we very much look forward to doing the same with you!


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