IT Support

Cost effective and timely

ICE ICT offer a variety of support solutions under maintenance contract or on an ad-hoc support ticket basis.

Many businesses are typically reactive when dealing with technology problems and are often surprised at the cost for on-site support work. We can provide a range of services around your requirements that is both cost effective and timely.

We pride ourselves on our project's development and delivery whilst ensuring that our work is backed up with reliable support and maintenance contracts. Even if we have not carried out a project for you, we are always willing to take on the support of your systems under maintenance contract or ad-hoc support ticket basis.

With our remote management capabilities and tools such as Microsoft Management Console (MMC) and Webex we can provide pro-active support remotely from our location saving valuable time driving to the site.
The various support services we offer include:

Desktop Support
Remote Desktop and Server Support
Network Support
Server Monitoring
Telephony Support
Macintosh Support
Application Training
Procurement

Services & Products

Case Studies

Virtual IT Manager

ICE ICT define an IT manager as the person who knits together your business plans and processes with your Information Technology needs.

IP Telephony

IP Telephony/VoIP
Local Area Networks
Wide Area Networks
Contact Centres
Converged Applications
Mobility

Support

Businesses are often surprised at the cost for on-site support work. ICE ICT offer a variety of support solutions around your network that are both cost effective and timely.