What is Application Lifecycle Management (ALM)?
Investment in your travel system should underpin your business for 7 to 10 years. ALM is managing your system through the whole lifecycle of the application to ensure that it operates correctly and efficiently. ALM begins with procurement and ends when the system is replaced.
Any travel system is a living organic solution with content and functionality needing updating frequently. ALM is the continuous process of managing this change. Equally the ALM process manages the updates to the system data such as product updates, contract updates and travel industry governance requirements.
Adding complexity to any travel system is the need to involve multiple vendors and system interfaces. Taking a holistic approach with ALM includes acting on behalf of clients to ensure that all changes don’t adversely affect any aspect of your system.
Finally ICE is religious about testing, testing, testing, to ensure that each element of your system works successfully after a system release or upgrade. Nothing has more impact to a travel business than a system that cannot be accessed by staff and customers.
ICE have 20+ years providing ALM support for travel systems.