The key Problem that ICE uniquely addresses is that the client can have an IT engineer onsite all day but the client only pays for the actual time the engineer spends fixing issues or indeed advising on IT strategy. How does this work?
An example of this service is that the engineer will turn up on a pre planned day and will address issues that have been raised and if there is no issues to work on then the engineer will just work on other stuff not related to the site they are on. The client only needs to provide a Desk, Chair and internet connect. Simple!
What’s in it for me, the client?
We use this model to reduce overheads as we have to hold less office space allowing us to provide our services at lower rates which gets passed onto our clients. Also, very few clients are in the situation where they will know exactly what needs to be done for the exact time that they have requested support. This also builds a great working relationship with the client and they feel that they actually have an additional member of their team.