Service Desk

BioPark, Broadwater Road
Welwyn Garden City

ICE UK Servicedesk +44 3333 4444 66

ICE Support email:


27 11, 2017

Interferry and why the ferry industry needs to wake up

By |November 27th, 2017|Travel|0 Comments

On the banks of the Adriatic sea, with views across the bay to neighbouring Italy, you can’t get a much better location than Split in Croatia. So, when I found out that Interferry would be held there this year, I was only too happy to volunteer to attend. Of course, the fact that Interferry is [...]

18 08, 2017

How Reporting and BI Solutions support the Travel Industry

By |August 18th, 2017|Travel|0 Comments

The travel industry today is highly competitive with multiple players and travel platforms vying for top space within their niche. Price wars, cutting-edge promotional campaigns, challenges of safety and security, and round-the-clock operations mark the travel sector.  In this fast paced business environment, it is the company or agency that outperforms competition that survives and [...]

14 02, 2017

The 11 Most Common Mistakes to Avoid When Choosing a Travel System

By |February 14th, 2017|Travel|0 Comments

When you are looking for a travel technology system, finding the right solution for your company can feel like walking through a minefield. Technical jargon and well-crafted sales presentations from vendors sound like the answer to all your needs, but very often can be misleading. Ahead of Travel Technology Europe this month, I spoke to [...]

24 01, 2017

Travel Technology for a Personalised World

By |January 24th, 2017|Travel|0 Comments

We live in an increasingly personalised world, with consumers served video content based on what else they have watched, sometimes what their friends have watched. They are served adverts based on their online profile, viewing, or shopping habits. This is leading to an increased demand for personalisation in every aspect of a consumer’s life and [...]

30 11, 2016

Judging the Travolution Awards

By |November 30th, 2016|Travel|0 Comments

Last night I was lucky enough to be at the Travolution Dinner and Awards. On top of being an excellent evening, with great food and company, for me it was fantastic to see some very deserving winners receive their awards. And I do truly mean they were deserving as I was honoured to be part [...]

1 11, 2016

Why Outsource to a dedicated Travel Contact Centre?

By |November 1st, 2016|Cruise & Maritime, Travel|0 Comments

It is a well-known fact that the travel industry is fraught with inescapable peaks and troughs. Travel agents and operators do their best to iron some of those out, with special offers and deals out of season, however there will always be a rush of holidaymakers at those major times of year, mostly coinciding with [...]

2 03, 2016

Tracking Innovation at Travel Technology Europe

By |March 2nd, 2016|Travel|0 Comments

This week the team at ICE ICT returned to London for Travel Technology Europe. It is always an interesting show for us with some great discussions and this year was no exception. As independent technology advisors, we were especially pleased to see that our six steps to procurement advice had struck a chord with so [...]

30 01, 2015

ICE attending the TTE 2015

By |January 30th, 2015|Travel|0 Comments

ICE are pleased to announce we will be attending the Travel Technology Europe show 2015, at the London Olympia this February. After the success of the TTE 2014, ICE are excited to be returning to the event hoping to build on the success of last year. The WTM 2014 also proved to be an extremely [...]

18 08, 2014

Seatrade Med 2014

By |August 18th, 2014|Cruise & Maritime, News, Travel|0 Comments

The directors Ian and Conor will be attending the Seatrade Med Cruise Convention, the major biennial cruise event focused on the world's second largest cruise destination – the Mediterranean, will gather in Barcelona, Spain from 16-18 September 2014 at Fira de Barcelona Gran Via Conference Centre. Please contact us to arrange a meeting if you [...]

7 08, 2014

Seatrade Insider Award 2014 client reference

By |August 7th, 2014|Cruise & Maritime, News, Travel|0 Comments

Over the past several years we have been supporting and managing Hurtigrutens’ IT requirements, as recognition of our commitment and level of service we have been nominated for Supplier of the Year award at Seatrade Insider Cruise Awards 2014.  We would like to take this opportunity to thank Hurtigruten for a glowing reference.   Seatrade Insider [...]