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About Ian Richardson

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So far Ian Richardson has created 12 blog entries.
18 08, 2017

How Reporting and BI Solutions support the Travel Industry

By |August 18th, 2017|Travel|0 Comments

The travel industry today is highly competitive with multiple players and travel platforms vying for top space within their niche. Price wars, cutting-edge promotional campaigns, challenges of safety and security, and round-the-clock operations mark the travel sector.  In this fast paced business environment, it is the company or agency that outperforms competition that survives and [...]

14 08, 2017

ICEbreaker from ICE

By |August 14th, 2017|News|0 Comments

Every month, we put together a newsletter for our valued contacts to round-up and highlight travel technology stories and news which caught our eye. It’s called the ICEbreaker, and here’s a rundown of the latest edition. This month’s highlights include the future of the digital ship via the lens of Greek ship owners, how Facebook’s [...]

9 05, 2017

Summit at Sea 2017

By |May 9th, 2017|Cruise & Maritime, News|0 Comments

Tomorrow, myself and Conor Byrne (ICE co-founders) will be setting off for Hamburg to board Cunard’s Queen Elizabeth for the CLIA Summit at Sea. The vessel will make its way West throughout the summit, eventually coming to dock in Southampton. From our experience in the travel industry, technology is something that tends to be overlooked. [...]

15 02, 2017

ICE Extends Support to Australia

By |February 15th, 2017|News|0 Comments

Welwyn Garden City, Hertfordshire, 15th February 2017 – ICE Technology Services is extending its IT support service to travel clients in Australia. The unique offering gives travel clients based in Australia out of hours IT support from UK-based travel technology specialists. This will enable in-house IT teams to confidently hand over support after business hours, [...]

24 01, 2017

Travel Technology for a Personalised World

By |January 24th, 2017|Travel|0 Comments

We live in an increasingly personalised world, with consumers served video content based on what else they have watched, sometimes what their friends have watched. They are served adverts based on their online profile, viewing, or shopping habits. This is leading to an increased demand for personalisation in every aspect of a consumer’s life and [...]

1 11, 2016

Why Outsource to a dedicated Travel Contact Centre?

By |November 1st, 2016|Cruise & Maritime, Travel|0 Comments

It is a well-known fact that the travel industry is fraught with inescapable peaks and troughs. Travel agents and operators do their best to iron some of those out, with special offers and deals out of season, however there will always be a rush of holidaymakers at those major times of year, mostly coinciding with [...]

14 03, 2016

Cruise Specific Contact Centre Launched at Seatrade Cruise Global

By |March 14th, 2016|News|0 Comments

Fort Lauderdale, 14th March 2016 – ICE ICT is officially launching its cruise specific contact centre solution through its sister company, StepAhead. ICE ICT is an independent consultant, specialising in the cruise and travel industry. Its expert consultants have decades of experience delivering IT services and solutions to this industry. StepAhead builds on that expert [...]

2 03, 2016

Tracking Innovation at Travel Technology Europe

By |March 2nd, 2016|Travel|0 Comments

This week the team at ICE ICT returned to London for Travel Technology Europe. It is always an interesting show for us with some great discussions and this year was no exception. As independent technology advisors, we were especially pleased to see that our six steps to procurement advice had struck a chord with so [...]

30 01, 2015

ICE attending the TTE 2015

By |January 30th, 2015|Travel|0 Comments

ICE are pleased to announce we will be attending the Travel Technology Europe show 2015, at the London Olympia this February. After the success of the TTE 2014, ICE are excited to be returning to the event hoping to build on the success of last year. The WTM 2014 also proved to be an extremely [...]

19 11, 2014

ICE move up stream at the CLIA River Cruise Show.

By |November 19th, 2014|Cruise & Maritime|0 Comments

ICE are pleased to announce a successful two days at the CLIA River Cruise Show as a proud sponsor. The event saw the ICE team gauge what the river cruise industry has to offer along the canals of Amsterdam for the show’s 4th annual conference. ICE director, Ian Richardson, said, “The event is an excellent [...]