Service Desk

BioPark, Broadwater Road
Welwyn Garden City
AL7 3AX

ICE UK Servicedesk +44 3333 4444 66

ICE Support email: icehelpdesk@iceict.net

ir

/Ian Richardson

About Ian Richardson

This author has not yet filled in any details.
So far Ian Richardson has created 16 blog entries.
1 12, 2017

Icebreaker November 2017

By |December 1st, 2017|Uncategorised|0 Comments

  ICEbreaker November 2017 Hello and welcome to our monthly newsletter, ICEbreaker from ICE, the travel technology and digitalization experts. This month’s highlights include travel in the age of Trump, fascinating statistics on Europeans spending longer searching for flights than actually travelling and what Second Life can teach us about the limitations on an online [...]

8 11, 2017

World Summit AI 2017

By |November 8th, 2017|General|0 Comments

A vast abandoned cylindrical gas storage facility with moody lighting, loud and impressive audio and visuals, a famous BBC TV presenter as the anchor with a top Los Angeles VJ providing banging video interludes between the packed session agenda on the main stage.   This year’s World AI Summit in Amsterdam was like having a conference [...]

4 10, 2017

How technology has revolutionised the travel industry over the last decade

By |October 4th, 2017|General|0 Comments

 As ICE marks ten years in travel technology, we take a look at how the industry has evolved into a tech-driven ecosystem, completely different from the one that entered this millennium. The travel industry has been an ever-evolving mechanism over the last century. Transport innovations like the introduction of airplanes and the electrification of the railways opened [...]

30 09, 2017

ICEbreaker September 2017 – How ships avoid hurricanes and why AI is like teenage sex

By |September 30th, 2017|Marketing|0 Comments

Hello and welcome to our monthly newsletter, ICEbreaker from ICE, the travel technology IT consultants. This month’s highlights include how light technology is changing the way driverless cars see, how ships avoid hurricanes and why AI is like teenage sex. To mark our 10th birthday in the travel tech space we reviewed the big changes [...]

18 08, 2017

How Reporting and BI Solutions support the Travel Industry

By |August 18th, 2017|Travel|0 Comments

The travel industry today is highly competitive with multiple players and travel platforms vying for top space within their niche. Price wars, cutting-edge promotional campaigns, challenges of safety and security, and round-the-clock operations mark the travel sector.  In this fast paced business environment, it is the company or agency that outperforms competition that survives and [...]

14 08, 2017

ICEbreaker from ICE

By |August 14th, 2017|News|0 Comments

Every month, we put together a newsletter for our valued contacts to round-up and highlight travel technology stories and news which caught our eye. It’s called the ICEbreaker, and here’s a rundown of the latest edition. This month’s highlights include the future of the digital ship via the lens of Greek ship owners, how Facebook’s [...]

9 05, 2017

Summit at Sea 2017

By |May 9th, 2017|Cruise & Maritime, News|0 Comments

Tomorrow, myself and Conor Byrne (ICE co-founders) will be setting off for Hamburg to board Cunard’s Queen Elizabeth for the CLIA Summit at Sea. The vessel will make its way West throughout the summit, eventually coming to dock in Southampton. From our experience in the travel industry, technology is something that tends to be overlooked. [...]

15 02, 2017

ICE Extends Support to Australia

By |February 15th, 2017|News|0 Comments

Welwyn Garden City, Hertfordshire, 15th February 2017 – ICE Technology Services is extending its IT support service to travel clients in Australia. The unique offering gives travel clients based in Australia out of hours IT support from UK-based travel technology specialists. This will enable in-house IT teams to confidently hand over support after business hours, [...]

24 01, 2017

Travel Technology for a Personalised World

By |January 24th, 2017|Travel|0 Comments

We live in an increasingly personalised world, with consumers served video content based on what else they have watched, sometimes what their friends have watched. They are served adverts based on their online profile, viewing, or shopping habits. This is leading to an increased demand for personalisation in every aspect of a consumer’s life and [...]

1 11, 2016

Why Outsource to a dedicated Travel Contact Centre?

By |November 1st, 2016|Cruise & Maritime, Travel|0 Comments

It is a well-known fact that the travel industry is fraught with inescapable peaks and troughs. Travel agents and operators do their best to iron some of those out, with special offers and deals out of season, however there will always be a rush of holidaymakers at those major times of year, mostly coinciding with [...]