ICE ICT: Over 20+ years experience within the travel industry

With decades of experience, we provide IT services and consultation to help our clients achieve their business goals and strategy.

EXECUTIVE TEAM

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OUR EXPERTISE

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ICE GROUP

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OUR VALUES

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EXECUTIVE TEAM

Conor Byrne

DIRECTOR/OWNER

As joint owner and Principal Consultant of ICE ICT, Conor can claim to have an in depth knowledge of Information Technology and its use in business. From his roots as a Manufacturing Engineering Graduate in 1988 he has worked in IT, (when IT was just known as Computers) initially in Computer Aided Design (CAD) and then in IT management. Conor worked in a number of sectors such as Architecture, Structural Engineering, Retail Design, Travel and Healthcare. In 2000 Conor setup his first company CraicIT which grew successfully over a number of years until merging it with IRIS UK to form ICE ICT.

Ian Richardson

DIRECTOR/OWNER

Ian has particular expertise in the travel, shipping, retail and healthcare sectors. Before forming ICE ICT, Ian built up a number of very happy clients as Principal Consultant and Director of Iris UK, supporting SMEs predominantly in travel, law, and development. Prior to setting up Iris UK, Ian led projects for Maersk Group, including the major network integration of all data centres and UK offices (25 sites). Earlier in his career, Ian was UK IT Manager at Hurtigruten, leading infrastructure and development projects.

OUR EXPERTISE

ICE ICT is an IT consultancy and managed service company focused on delivering quality IT services across the travel and tourism industry and beyond. With over 20 years’ experience, we know that every company is different with its own unique challenges. That is why we work so hard to learn and understand the individual culture and workings of a company so we can deliver effective and tailored solutions. Our experienced consultants and engineers dedicate themselves to helping our clients reach their goals using the most advanced and state of the art technology available in the market.

At ICE we pride ourselves on our knowledge, experience and independence within the Travel industry. We believe that looking after our customers is the most important part of what we do. This is why we ensure that our call centres are second to none on reliability, professionalism and dedication so that our customers are never left in the dark. Our unbiased, independent consultation means that we always share the best, comprehensive advice, with no ties to suppliers, to help your business meet its goals.

Care and dedication to your systems

Our fully managed, 24/7, multilingual service desk and application support teams deliver high quality customer service at exceptional value.

ICE GROUP

We began life in Hertfordshire in the UK in 2007 and ICE retains its headquarters in Welwyn Garden City, 20 miles to the north of London. The company has grown considerably since then. As our client base grew, so did the need for satellite offices across the world. With a secondary office in central London and an operation based out of Melbourne, Australia, ICE operates a ‘follow-the-sun’ methodology for all managed service clients, thereby guaranteeing seamless 24/7 support. Our other offices are located in Oslo, Tallinn & Miami in order to provide the best possible service to our customers throughout Europe and the United States.

OUR VALUES

At ICE we take our values seriously. They define us as a trustworthy, professional and dedicated company, committed to the very best standards with complete honesty and openness. This means there are no nasty surprises for our clients.

  • People

At ICE we believe that one of a business’s most valuable assets is its people. Investing in our people and enhancing their opportunities enables them to grow with our company. This is how we reach our full potential.

  • Integrity

We believe in acting with the utmost respect and honesty in everything we do. This includes working ethically and fairly to reach our objectives and goals, and treating our staff and clients as we would expect to be treated ourselves. This is one reason we have such strong relationship with our clients.

  • Teamwork

Performing well as a team creates a strong, productive working culture. We believe communication and trust are the key ingredients to our success in building teamwork at all levels, empowering our people and clients to reach important goals, together.

  • Commitment

For us, commitment is about being dedicated to everything we do and that means being giving our clients the best possible service. Combined with a highly professional and tenacious work ethic, we strive for excellence in everything to deliver second-to-none services to our clients.

  • Accountability

We believe that a professional and trustworthy company takes responsibility. We are accountable for all our actions and responsible for being there when we are needed. This is why our customers rely on us.

  • Quality

Delivering excellence is also about high quality work in everything we do. We’re firm believers that if you are going to do a job, do it properly. That’s why we ensure that quality is always paramount whatever the issue at hand.

  • Adaptability

The world and its technology is always evolving. We welcome change. And, we always make sure we adapt, so that we can provide our clients with the most up-to-date and relevant service.

  • Innovation

We view innovation as a necessary spark for every member of the ICE team. We know that solving complicated issues requires initiative and creative thinking. This makes us a flexible and effective group to work with.